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WelcoMe
WelcoMe
One web app replaced separate iOS and Android apps, and new venues now get set up 3x faster
The need
Where it started
WelcoMe's iOS and Android apps were stuck on ageing frameworks. Each platform update risked breaking something, and every new venue integration took months. Maintenance costs climbed while the experience fell behind.
Who it's for: Disabled customers planning a visit, and the venues welcoming them.
The build
What we built
- One web app replacing both the iOS and Android apps, working on any device with nothing to download
- Customers book visits and share their access needs in advance
- Venues are told about each guest's support needs before they arrive
- Ready-made integrations with Eventbrite, Spektrix, Appointedd and more
Results
What changed
- New venues integrated 3x faster: weeks instead of months
- One codebase to maintain instead of three (iOS, Android and web)
- Disabled customers can book without downloading an app
- New kinds of venue now possible, such as theatres, museums and tour operators
Accessibility and data
Looking after people
Choosing a web app over two native apps means nothing to download or update, which matters for people who find app stores a barrier. Customers share their access needs before the visit, rather than explaining on arrival.
Built with
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