All case studies
SEStran
Thistle Assistance Admin
Admin system and mobile app helping 10,000+ people with disabilities travel with confidence
Software DevelopmentSoftware Development
Cloud ArchitectureCloud Architecture
SecuritySecurity
ComplianceCompliance
The Challenge
What we needed to solve
Every bus ride, a person with a visible or hidden disability has to decide: explain their condition to a stranger, or struggle in silence. The existing Thistle Assistance Card program helped—but orders were processed manually, tracking was nonexistent, and sensitive health data sat in spreadsheets.
The Solution
How we approached it
- Online ordering flow integrated with existing WordPress site
- Automated weekly print batches—no manual card-by-card processing
- Email tracking so applicants know exactly when their card ships
- Mobile app option for people who prefer digital over physical cards
- Health data encrypted at rest and in transit, auto-deleted per GDPR schedules
- All infrastructure UK-hosted; personal data never leaves the country
The Results
What we achieved
- 10,000+ cardholders served through unified digital system
- Admin time per order reduced from minutes to seconds
- Choice of physical card or mobile app—same instant recognition by transport staff
- Full audit trail for GDPR compliance reviews
- Regional data showing where demand is highest—guiding service expansion
Technology Stack
.NET 9 AspireReactTypeScriptAzure Container AppsPostgreSQLAzure Communication ServicesPostHog
"Working with Blair at WheelHouse Software on the Thistle Assistance programme has been a very positive experience. He was incredibly easy to collaborate with, always clear in his communication and quick to understand what we needed. Blair consistently brought thoughtful solutions to the table and helped us navigate each stage with confidence. The whole process felt smooth and efficient from start to finish, and we were always kept well informed. We would be very happy to work with Blair and WheelHouse Software again."
Sarah Junik
Communications and Marketing Officer, SEStran
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