Compass

The Challenge

What we needed to solve

Parents of young people with additional support needs face major life transitions—moving to secondary school, leaving education, entering employment—with no central place to find local services or understand their rights. Local authorities had no way to hear what these families actually needed.

The Solution

How we approached it

• Co-designed with parents and young people—not assumed what they needed
• Local service directory searchable by area, transition stage, and support type
• Plain-language rights guides so families know what they're entitled to
• Anonymous feedback channel connecting families directly to local authorities
• Structured data collection revealing gaps in local services

The Results

What we achieved

• 1,000+ users within 7 months of launch
• Families finding local services in minutes instead of weeks of phone calls
• First-ever direct feedback channel between families and local authorities
• Data now informs service planning across multiple Scottish councils